Rightpath Unveils Same Day Assistance Funding Processing

Rightpath unveils same day automated processing for accurate, rapid assistance funding:

• Same Day Assistance Funding Process
• Administration Reduced to Near-Zero
• Automated Exception Management
• Daily Payment Reporting
• Risk of Error Minimised
• Optional API Integration

For many insurance service providers, the traditional method of processing assistance funding payments can be a laborious, resource heavy process that historically has taken significant time to process; Invoices are provided piecemeal, and the timely supply of funds to maintain a good working reputation with medical service suppliers is often reliant on the manual collation of invoices for payment.

Because of this, suppliers forced to pursue this method of assistance funding endure the risk of lengthy delays, missed or duplicate payments and damage to critical supplier relationships.

The Solution
To overcome these pain points, Rightpath has taken pro-active steps to automate the funding process for all claims featuring assistance, where rather than assistance funding taking up to a week to be released, same day assistance fee payment processing can be achieved for the majority of assistance case claims received before midday, every day, Monday to Friday.

Partner of Choice
This represents a significant step forward in establishing a closer working relationship between claims management and third-party assistance providers, one that Rightpath hopes will help set it apart as the claims partner of choice for assistance providers and the insurers they serve.

Plug and Play
Assistance providers and insurers do not need to format their assistance case data in a particular way, instead Rightpath's system can adapt to accommodate the structure provided; extracting and transposing the data onto the correct fields for automation.

Accurate, Rapid Automation
Upon import of relevant assistance invoice data, e.g. via spreadsheet or API, the automation schedule gets to work. Assistance invoice and few data is matched to the correct claim record within Rightpath’s claims system, assistance fees and associated data are then recorded against the individual claim record. All pertinent data such as excess amounts and discounts are also captured, removing the need for claim handlers to contact the assistance provider.

Any exceptions, such as duplicate invoices or duplicate claims, are handled with accuracy at programme-level, and payment requests requiring further clarification are flagged and excluded from payment processing until the exception is resolved. Flagged cases are subsequently followed up with the assistance provider.

Subsequently, any assistance fees ready for payment are applied to the next available payment run. Typically, this will be in the afternoon on the same day for fees cleared for payment before midday.

Keeping Assistance Providers Informed
To provide reassurance and oversight, at the end of every assistance fee payment batch, Rightpath will supply a payment report to the assistance provider detailing the payments that were made.

Having already been successfully rolled out to one assistance provider, this service is available now.

API Integration
As an optional extra, assistance providers can choose to take the rapid sharing of invoice and processed payment data even further with API integration.

Rightpath can work with the assistance provider to establish direct API data connectivity between its systems and those of the assistance provider. Where assistance provider third-party systems allow, this enables the direct sharing of case invoice data and payment process reporting without the need for the sharing of separate spreadsheets or reports.

For more information, contact Rightpath Insurance Solutions on 01268 214096, or email: marketing@rpisolutions.com